Effective as of 10/12/2018,
This communication is to inform of updates to the existing Local Pickup functionality. For dealers who do not have it enabled, Local Pickup allows customers to select to pick up their orders in-store instead of shipping the part.
We’ve heard your feedback and will continue to make enhancements to this functionality. We’re pleased to announce the first of such enhancements requested by many of you.
New Functionality: Ability to notify the customer via email that their order is ready for Pickup at the dealership.
How It Works: When a customer places an order and selects Local Pickup, you’ll notice a slight change in process on the Order Details screen.
In the “Order Status” box where you’d otherwise see the “Ship Order” button(see image A below), you’ll see it has been replaced with a “Local Pickup Ready” button(see image B below).
Once you click “Local Pickup Ready,” an email notification will be sent to the customer that reads:
This message from Dealership Name is intended for Customer Name (customer email) in regards to order #xxxxxxx.
The status of your order has changed and we wanted to keep you up to date:
You selected Local Pickup at checkout and your order is now ready for pickup at the dealership.
If you have any questions, need any support using the new feature, or would like to activate Local Pickup for your dealership, please contact our support team via email at firstname.lastname@example.org or 1-888-843-0425.